Duration: 1 hour

Affected Components:

Nov 4, 11:12:30 GMT+0
Completed - Maintenance has completed successfully..

Nov 4, 11:11:32 GMT+0
Identified - Maintenance is now in progress..

Nov 4, 11:10:17 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 34 minutes

Affected Components:

Oct 25, 13:34:04 GMT+0
Resolved - This incident has been resolved..

Oct 25, 13:00:04 GMT+0
Investigating - We are currently investigating this incident..

Duration: 2 minutes

Oct 23, 16:40:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 23, 16:38:01 GMT+0
Identified - Maintenance is now in progress.

Oct 23, 16:38:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 4 days and 45 minutes

Affected Components:

Oct 25, 13:45:25 GMT+0
Resolved - This incident has been resolved..

Oct 21, 13:00:25 GMT+0
Investigating - We are currently investigating this incident.We are currently investigating this incident.We are currently investigating this incident.We are currently investigating this incident..

Duration: 4 days and 35 minutes

Affected Components:

Oct 25, 13:35:21 GMT+0
Resolved - This incident has been resolved..

Oct 21, 13:00:21 GMT+0
Investigating - We are currently investigating this incident..

Duration: 9 days and 37 minutes

Affected Components:

Oct 25, 13:37:00 GMT+0
Resolved - This incident has been resolved..

Oct 16, 13:00:00 GMT+0
Investigating - We are currently investigating this incident.We are currently investigating this incident.We are currently investigating this incident.We are currently investigating this incident..

Duration: 2 hours

Sep 26, 06:00:09 GMT+0
Completed - The scheduled maintenance has been completed..

Sep 26, 04:00:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Sep 26, 03:01:19 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Sep 15, 16:53:01 GMT+0
Planned - We will be undergoing scheduled maintenance during this time..

Sep 15, 16:51:39 GMT+0
Planned - We will be undergoing scheduled maintenance during this time..

Sep 15, 16:50:40 GMT+0
Planned - Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 26, 2026, starting at 12:00 AM Eastern. We will provide updates here if anything changes during the maintenance window..

Duration: 2 minutes

Sep 23, 16:40:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 23, 16:38:01 GMT+0
Identified - Maintenance is now in progress.

Sep 23, 16:38:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 1, 08:45:25 GMT+0
Planned - Help Scout will be unavailable for up to 2 hours during scheduled database maintenance on Saturday, September 12, 2026, starting at 9:00 AM Eastern. We will provide updates here if anything changes during the maintenance window..

Duration: 1 hour

Affected Components:

Sep 11, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 11, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 10, 10:30:38 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour

Aug 27, 09:00:24 GMT+0
Completed - The scheduled maintenance has been completed..

Duration: 2 minutes

Aug 23, 16:40:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 23, 16:38:01 GMT+0
Identified - Maintenance is now in progress.

Aug 23, 16:38:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 minute

Jul 27, 14:45:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 27, 14:44:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 14:43:16 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 minute

Jul 27, 14:41:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 27, 14:40:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 14:38:50 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 minutes

Jul 27, 09:57:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 27, 09:55:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 09:53:39 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 minutes

Jul 23, 16:40:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 23, 16:38:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 16:37:08 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 minutes

Jul 23, 16:28:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 23, 16:26:01 GMT+0
Identified - Maintenance is now in progress.

Jul 23, 16:24:33 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour

Jul 21, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 21, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 20, 16:40:04 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 2 minutes

Jul 20, 13:41:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 20, 13:39:01 GMT+0
Identified - Maintenance is now in progress.

Jul 20, 13:38:04 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour

Jul 10, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 10, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 7, 10:16:14 GMT+0
Identified - We are planning for a scheduled maintenance during that time.dgfdgsdhgdffdh.

Duration: 1 hour

Jul 6, 23:26:17 GMT+0
Completed - Maintenance has completed successfully.

Jul 6, 22:26:18 GMT+0
Identified - Maintenance is now in progress.

Jul 6, 22:26:17 GMT+0
Identified - We are planning for a scheduled maintenance during that time.test.

Duration: 1 hour

Jun 23, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 23, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 22, 15:34:37 GMT+0
Identified - Maintenance didn't start yet..

Duration: 1 hour

Jun 23, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 23, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 22, 15:52:37 GMT+0
Identified - Maintenance didn't start yet..

Duration: 1 hour

Jun 23, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 23, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 22, 15:55:40 GMT+0
Identified - Maintenance didn't start yet..

Duration: 1 hour

Jun 23, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 23, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 22, 15:40:38 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour

Affected Components:

Jun 22, 17:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 22, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 21, 22:54:33 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour

Jun 15, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 15, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 14, 14:18:31 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 1 hour

Jun 12, 08:30:07 GMT+0
Completed - The scheduled maintenance has been completed..

Jun 12, 07:30:07 GMT+0
Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary..

Jun 12, 06:30:07 GMT+0
Planned - Maintenance will begin as scheduled in 60 minutes..

Jun 10, 11:38:58 GMT+0
Planned - We will be performing a scheduled database maintenance on Friday, June 12, 2026, starting at 03:30 AM Eastern. We expect this maintenance to last no more than 1 hour. During this maintenance, Inbox Views will not update although they will still be functional. We will provide updates here if anything changes during the maintenance window..

Duration: 1 hour

Affected Components:

Jun 2, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 2, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 2, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..